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Support Agent

SUMACO MANPOWER - Abu Dhabi, United Arab Emirates

Ref. SU6992102 Date Posted: 2016-12-17

Job Description

Job Purpose:

  • Help providing the support Company Employees and resolving the computer, network and different systems and application issues in addition to supporting external customers.
  • Work on the self-service (Footprint Service Desk) system.
  • To monitor the daily operation of all Servers Network Equipment and Network Servers.
  • Knowledge in Oracle Database Administration including, clustering Backup / Restore, and troubleshooting.
  • Provide support Active Directory in Windows 2008 and 2012.
  • Knowledge about VMware.
  • Collaborate in Administering and Maintaining Enterprise Active Directory and Domain Structure, Managing Trusts, Domain, Domains, OU’s and in general any object related to AD; implement GPO’s and replication topology.
  • Support Exchange 2010/2013, Mailboxes and Messaging Infrastructure.
  • Knowledge in Symantec Netback up Solution.
  • Perform IT checklist tasks to ensure minimum interruptions and failures and maximum business continuity.
  • Understand and implement the appropriate Windows 2008 and 2012 Server User Policies.
  • Perform any other tasks assigned by the manager.
  • Good communication and interpersonal skills.
  • Follow instructions and procedures.

Availing resources to respond to customer’s chat 24*7 (managed service) including official vacations and weekends except for the morning shifts in the working days which will be handled by Company


Minimum Requirements:

  • Must pass the Operational and Technical Examination
  • At least 5 years’ experience on the same field.
  • BSC or IT graduate or equivalent.
  • Arabic & English written capabilities are required.
  • Commit to answer the chats with customers using live chat during the agreed working hours with the accepted response by the ministry.
  • General knowledge about eservices system, website usage, and general ministry responsibilities and projects, and everything related to the ministry


BSC or IT Graduate

Job Details

Job Location:Abu Dhabi, United Arab Emirates
Company Industry:Other
Type of Company:recruitment
Job Role:Support Services
Joining Date: Unspecified
Closing Date: Unspecified
Employment Status:Contract Hire
Employment Type:Employee
Monthly Salary Range:Unspecified
Manages Others:Yes
Number of Vacancies:5

Career Level:

Years of Experience: Min: 5 Max: 10
Residence Location: United Arab Emirates
Gender: Male or Female
Nationality: Any
Degree: Bachelors degree / higher diploma
Ref. SU6992102